ACTIONABLE INSIGHT DELIVERED
InsightNow interpret the combined voices of customers and employees to provide our clients with actionable insight that leads to significant business improvement.
We help optimise sales and service provision, authenticate brand promises and improve profitability by capturing feedback from multiple sources and turning this disparate big data into an explanation of why your business behaves the way it does. We can tell you which levers to pull and what the impact, financially and operationally, will be. We then help you make the changes that will improve your performance.
Our proven research, insight, benchmark and sentiment tracking methodologies feed into a range of real-dashboards that connect the way organisations interact with their customers to the desired outcomes. We work with many of the UK’s largest brands.Your Challenge
We make it easier for your customers to do business with you. We identify waste, repeat contacts and forced channel switches helping your customers to help themselves.Why work with us
We don’t just work with numbers; we process and understand free text and voice comments and track how your customers feel about your business. This drives a level of insight, compliance and service recovery that few, if any, of our competitors can help their clients achieve.Our Services