In-depth knowledge and experience
We offer unique solutions that combine state of the art technology with a deep experience in customer satisfaction and experience management. Our staff and directors have come from different industry sectors and disciplines and between us we have many years’ experience in IT, operational management, programme management, marketing, research and strategic consulting.
Engaging customers at multiple touch points
Whilst we have extensive knowledge of contact centres, our approach has been widely and successfully used to provide the same insight and business transformation for other customer contact touch points. Whether your customers engage with you on the phone or via SMS, the web, face-to-face, in a shop or even at an event, we can offer valuable insight into the customer experience. We can also offer the same insight for employee experience and the efficiency and effectiveness of your supporting business processes, both of front-line staff and also within back-office operations.
Not simply a survey, but a 360 degree view
Our survey tools and contact analysis techniques automatically transform the voices of your customers and your people into insight which is relevant and actionable.
But don’t just take our word for it, click here to see what some of our clients have to say about working with InsightNow…