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Dimension Data

Dimension Data is a global provider of technology and services for advanced multichannel customer engagement. Our solutions support over seven billion customer interactions annually for clients worldwide.

First published in 1997, the Dimension Data Global Contact Centre Benchmarking Report provides a comprehensive global overview of the customer experience (CX) delivered by organisations across industry sectors worldwide. Frequently cited by industry analysts and quoted by the media, it is widely acknowledged as the most useful and authoritative report of its kind.

http://www.dimensiondata.com/CCBenchmarking


Etuma

Etuma categorises multi-language feedback data from customer touchpoints and listening posts. Analysis is made relevant by industry-specific topic categorisation schemes. Users of Etuma can identify what their customers are saying about their brand and whether sentiment is positive or negative.

Etuma allows you to quickly and easily:

  • Detect trends, issues, ideas and identify development areas;
  • Filter and drill down to identify the root cause;
  • Draw conclusions and distribute insights;
  • Monitor the customer journey.

http://www.etuma.com


Grant Thornton

“The UK Grant Thornton member firm provides services to more than 40,000 privately held businesses, public interest entities and individuals. It is led by more than 185 partners and employs more than 4,200 of the profession’s brightest minds.   Our specialists have experience in the issues affecting mid-sized and large businesses. Combined with the global reach and resources of Grant Thornton, this means that we’re uniquely placed to deliver the best support in a seamless way – regardless of sector, service line or location. We provide expertise and insight to deliver a one-firm solutions-based offer to our clients.”

http://www.grant-thornton.co.uk