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Dave Howard

Dave is one of the co-founders of the business. With over 20 years’ experience, Dave’s helped clients across the UK and the world build industry-leading customer experiences. At Insight Now he focuses on innovation and product development.

Thanks to his scientific background and natural curiosity, he’s always striving to understand what makes a great experience – for the customer, frontline teams and the organisation as a whole – and uses this insight to help clients create strategies that are simple and cost-effective. 


Simon Roncoroni

Simon is Insight Now’s chairman. He started the UK’s first contact centre outsourcer – Donnelley Telemarketing and was Marketing Director of British Telecom’s Telephone Marketing Services which became the largest contact centre outsourcer in Europe. He also founded The L&R Group, a consulting business, and in 1997, sold it to SITEL Corporation.

He is a frequent speaker at conferences and a Life Fellow of the Institute of Direct Marketing. In 1996 he was the very first recipient of IoDM Educator of the Year Award and in 2009 received the first ever Lifetime Achievement Award at the European Contact Centre Awards.


Lee Mostari

Lee is Insight Now’s Customer Experience Director and is a seasoned CX expert with a career covering operational management of Contact Centres as well as provision of CX services & solutions. Lee’s role is to develop capabilities within our clients using market leading CX methodologies to create measurable and transformational operational improvements.

Lee’s pragmatism and operational experience in digitally enabled Contact Centres has delivered material improvements across Retail, Telecommunications and Financial Services Customers across the UK and overseas. With a focus on achieving results rather than reports, Lee is passionate about improving service standards for customers and a frequent blogger and conference speaker about CX.


Chantel Hertzog

Chantel leads Insight Now’s Account Management capability.  She has worked within the CX industry for more than 10 years, joining Insight Now in November 2015.  Her background initially as a business analyst, then project and key client & account management shows in her drive for strong and disciplined customer relationships.

She is passionate about using her CX expertise to help companies drive positive change and ongoing improvement for their Customers.


Mark Hatfield

As joint founder of InsightNow, Mark’s been here since the very beginning, developing the core survey engine and creating tailored technical solutions for clients.

Before starting InsightNow, he spent six years as a managing consultant and product development manager, building tools and methodologies to help leading brands improve their customer service – so he’s well-versed in the science behind a great experience.