Jo joined InsightNow in September 2011 as a Managing Consultant. Prior to joining the company, Jo worked at Vertex Data Science Ltd as a Managing Consultant specialising in Customer Service Excellence, Outsourcing and Business Transformation for blue-chip clients in 4 key sectors – Government, Finance, Utilities and Private Sector.
Prior to Vertex, Jo was a Director of a small Contact Centre Consultancy, as well as having a 23 year career previously with BT plc. She has a wealth of senior management experience across a range of corporate roles (Sales, HR, Training and Management Development, Facilitation, Consultancy with FTSE 500 clients, and Multi-Channel business development).
Jo has a Masters in Business Administration from Leeds Metropolitan University , a BA Hons in Modern Languages from Bristol University and Grad. IPM (Institute of Personnel Management). She also has Lean 6 Sigma Green Belt and Prince 2 accreditation.