Marcio is a Managing Consultant at InsightNow, with a background in humanities. Prior to joining Insight Now Marcio held sales & management positions in the technology/research industry where he gathered a wealth of experience in designing, managing and analysing winning customer experience programmes in the UK, EU, US and South African markets.
Marcio’s personal goal is to continue to work with people and technology whilst leveraging his passion to provide brilliant customer experiences and to remain at the leading edge of business progression by developing innovative solutions to really make a difference to revenue opportunities, operational performance and customer experiences. Highly customer focused, it is Marcio’s aim to ensure that customers are at the heart of every decision companies make.
Marcio also sits on the Event Planning Committee for the Customer Experience Professionals Association ( www.cxpa.org ) where he helps to organise networking events in the UK. The Association is a global non-profit organization dedicated to the advancement of customer experience management practices, bringing together like-minded professionals focused on advancing the practice of customer experience management and establishing it as a recognized and admired professional discipline.
You can follow Marcio on Twitter @MarcioOnTW