Working in the customer insight business, it’s important that we practise what we preach; that a successful business is one that puts the customer at the very heart of their...
How easy was it to contact your bank when you wanted? Easy, right?
At a time when UK banking is under immense pressure – competition is increasing, regulation on easier account switching is looming and customer confidence is at an all-time low –...
Hair Today, Gone Tomorrow!
Being in the customer experience industry means that you are always aware of customer service – good or bad – and sometimes you experience something so extraordinary that you just...
WOW! moments happen when the simplest of behaviours create a truly emotional connection
Two weeks have passed since the 2012 Customer Experience Awards and it was a pleasure for InsightNow to sponsor an event which celebrates delivery of great customer experience. Huge congratulations...
Banking on a better service?
The banking sector continues to come under strong media fire with news breaking this week that complaints rose by a ‘shocking’ 59% from the second half of 2011 to 3.58million....