What our clients say

Here are just some of the nice things people have to say about working with us…

Orange

“InsightNow were able to identify the underlying competencies that our representatives need to create a memorable customer experience.  The two things that impressed me the most were the clarity of the results which were understood at VP level through to the representatives and the turnaround of the analysis.”  Rohan Constable, Head of Quality, Orange.  Find out more here

Legal & General

“Working with and utilising the Insight Now survey tools, we have been able to both validate the delivery of an excellent level of customer service, whilst also identifying further opportunities for continuous improvement within the service delivery proposition. This has been through the combined efforts of the teams fully embracing the survey methodology and ongoing support from Insight Now.”  Keith Stoneham, Customer Services Director of Retail Savings, Legal & General. Find out more here

Allianz

“InsightNow provided a level of insight that enabled us to get a much richer understanding of the end-to-end customer experience, in particular the stress points that we could focus on to implement quick wins that would improve the quality of the customer experience and reduce our operational costs by reducing repeat calls and “failure” demand.” Adrian Mitri, Director Operations, Allianz Retail. Find out more here

Cofunds

“Survey 360 provided a rich picture of the customer experience, and brought formal support to a number of internal views of areas of development. As a result we have implemented a series of initiatives to rebrand and reposition the contact centre.” Stephen Mohan, Managing Director, Operational Services, Cofunds. Find out more here

Edexcel

“Insight Now have worked enthusiastically and professionally to provide a system which fits our needs. The system has been flexible and provided insightful management information. It was easy to install, and web based, so no additional software was required on the client side. Only a daily data transfer was needed, to link up our CRM information.” Greg Ferrari, Customer Services Director, Edexcel & Pearson UK. Find out more here.

Westminster City Council

“Vertex’s use of Survey 360 enables us to consistently and intelligently hear our customers. The ease with which data can be accessed and analysed means that we can act rapidly and confidently on that feedback, focusing on the areas which matter most. We regard Survey 360 as a tool for driving customer-led business change.” Jan North, Customer Commissioner, Westminster City Council

The Co-operative Financial Services

“I would conservatively describe myself as “blown away” by how good it looks, and works. I’ve seen a lot of these in the past and this is, without doubt, the best I have ever seen.  Everyone your end and our end has worked hard to get this up and running recently and that effort has delivered something to be truly proud of. Fantastic job!”

Adrian Morley, Customer Experience Manager, Customer Relations, The Co-operative Banking Group Find out more

What our partners say

Vertex

“…we selected Survey 360 from InsightNow as our customer feedback application and it has been very successful. The level of data interrogation and timeliness of collection ensure that our clients have powerful information which drives the agenda to embrace their customers. We have adopted Survey 360 as a core component of our CRM platform . The team at InsightNow have been extremely responsive to our demands and, added to their flexible approach, make this a winning combination to the benefit of all.” Bruce MacLeod, MD, UK Private Sector, Vertex. Find out more here

Navigant

“We have formed a highly collaborative and professional partnership. We have developed a range of benchmarking and customer experience propositions that combine our core strengths with InsightNow’s depth of experience and understanding of how to collect and structure customer feedback and then transform this into deep and actionable Insight. They can make a dramatic difference to customer service, employee engagement and costs in a very short period of time.” Andrew Stewart, Managing Director, Financial Services, Navigant Consulting. Find out more

Capita

“Our partnership with InsightNow has been a real success where we have worked in harmony to provide a tailored solution to each of our clients requirements so that they ask the right questions to provide them with the data they specifically need to make effective decisions for their customers.” Nigel Purveur, Managing Director, South West Operations, Capita Life and Pensions. Find out more

Dimension Data

We selected InsightNow because of their knowledge of the contact centre industry, a practical approach to consulting and research and the fact that their survey platform and analytics capability could be readily configured to meet our benchmarking needs. What sets InsightNow apart is their dedication, commitment and hard work, which is unrivalled in my experience. Martin Dove, Managing Director, CIS Global – Dimension Data. Find out more