InsightNow were able to identify the underlying competencies that our representatives need to create a memorable customer experience.  The two things that impressed me the most were the clarity of the results which were understood at VP level through to the representatives and the turnaround of the analysis.

Rohan Constable, Head of Quality, Orange

InsightNow and David Howard are a force of nature when it comes to understanding the drivers of value within a customer facing organisation. Their deep understanding of the customer journey and detailed knowledge of the various levers that drive the customer experience are second to none.

They work with their clients in a real team focused manner that ensures that any learning’s continue to add value to the organisation beyond the duration of the assignment. Through their very unique approach to the customer experience, based on years of industry leading experience and client interactions, Insight Now enable an organisation to get to the core behaviours, skills and customer understanding that align the purpose of the individual, the team and the supporting processes to delivering a “wow” experience. The commercial value of these insights and supporting recommendations can not be underestimated!

Joris Heeze, Head of Outsourcing, Orange Operations – Everything Everywhere – Customer Operations