Vertex Data Science is a global leader in Business Process Outsourcing representing some of the major brands in Retail, Financial Services, Telecommunications, Utilities, Distribution & Logistics and employing over 10,000 staff. Our clients are very protective of their brands and all demand the highest quality of service for their customers. Part of the development to deliver against their strategic objectives, is the ability to provide accurate and timely intelligence relating to customer interactions. To this end “…we selected Survey 360 from InsightNow as our customer feedback application and it has been very successful. The level of data interrogation and timeliness of collection ensure that our clients have powerful information which drives the agenda to embrace their customers. We have adopted Survey 360 as a core component of our CRM platform . The team at InsightNow have been extremely responsive to our demands and, added to their flexible approach, make this a winning combination to the benefit of all.
Bruce MacLeod, MD, UK Private Sector, Vertex