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Don’t try and control attrition, instead focus on recruiting and developing engaged employees. Attri...
Research by the Customer Contact Council during 2006 shows that engaged employees work harder, stay ...
Gartner recently defined the top seven customer process that will apply to Contact Centres from 2008...
All our clients are in the process of being given access to their own client area.
Once you have been granted access, please log-in using your new details:
"The Insight Now tool enables us to get an instant snapshot of what customers are thinking now, meaning we can take immediate action on negatives and, just as importantly, share best practice across the team in areas where we are performing well"
Mark Stevenson, O2.© 2007 Insight Now.