Our People
Dave Howard
Dave is the joint founder of Insight Now. Dave has been at the forefront of large scale service delivery from 1995 when he co-founded Catalyst IT Partners. During this period Dave has worked as both a business and technical architect for blue-chip organisations in the UK, Europe, South Africa, US, Canada and India.
During this period Dave has either, designed, implemented or optimized contact centres for over 50 clients. Dave's main professional interests are the management of service delivery operations using real-time customer and employee experience to drive sustained performance advantage across all channels of communication.
Dave has held a number of posts in financial services, management consultancies, sofware development companies and engineering companies and is an active non-executive director for several customer focussed companies
Mark Hatfield
Mark Hatfield, Director of Insight Now. Mark led the development of Insight Now's core survey engine, ISE, and is responsible for technical architecture delivering tailored, integrated solutions to clients.
Prior to the foundation of Insight Now, Mark spent 6 years as a managing consultant and product development manager at Catalyst IT Partners Ltd, the UK's leading independent contact centre consultancy. Here Mark worked with more than 20 'household name' financial, government, and manufacturing organisations, delivering service improvement to clients' customers through the application of proprietary tools and methodologies.
Mark has a B.Sc. Honours in Computer Science and Information Engineering from the University of Hull and has worked professionally in all areas of IT development
Neil Sharp
Neil is a Director of Insight Now. In addition to being a member of the board, his main responsibilities are divided between business development and project management with clients looking to trial or implement the Insight Now toolset.
Prior to the formation of Insight Now, Neil spent 21 years in the financial services industry in senior management roles mainly working in sales and marketing roles. For the past 6 years he has worked as an independent management consultant. He specialises in proposition development and customer experience transformation.
Marcio J. F. Rodrigues
Marcio is a Managing Consultant, at Insight Now. Marcio joined Insight Now in 2008. His main responsibilities are divided between business development and project management and his main focus is using state of the art technology to help customers gather actionable feedback across multiple touch points that have cost savings benefits but also positively improve customer experience.
Prior to joining Insight Now, Marcio spent 3 years working for a Top 10 global research house in a specialist team that focused on gathering customer data in real time where he had a range of challenging and rewarding client-focused assignments working with leading financial services companies and government institutions.
Marcio has a background in humanities, specialising in communication between companies. He has held sales & management positions in the technology and research industry where he gathered a wealth of experience in designing, managing and analysing the results of real time surveys.
Dan Howard
Dan is a Operational Support Consultant, at Insight Now. Dan supports the development of Insight Now's core survey engine, ISE, and provides technical architecture assitance and first line support in delivering tailored, integrated solutions to clients.
Prior to joining Insight Now, Dan spent 4 years in the insurance industry in business and system Analysis roles mainly working in IT development, supporting systems releases and maintaining in house software.