info@insightnow.co.uk    T: 0207 492 1895

Connected Performance

In this short video clip InsightNow explains what Connected Performance is and how it can help you to improve your customer service

Connected Performance video

Click to play video

End-to-end Customer Experience

"...InsightNow is helping us develop a true customer-centric culture that is already delivering significant insight into return on investment opportunities, not only in relation to our end-to-end customer experiences but also our overall business performance..."

Jamie Nicholson, Customer Service Coordinator Allianz Claims UK

Read full testimonial here


Connected Performance

As a leading customer insight consultancy, we use our proven Connected Performance methodology to ensure you better understand your customers. We can help you to gain new customer insights and set strategies for measuring, improving and managing your ‘customer experience’ in order to protect and grow your bottom line.

Services Overview PAGE 2

Click here to find out more about Connected Performance or take a look below at the range of tools and techniques we use.

Call center employees with headsetVoice of the Customer

At the heart of our customer experience management programme is our Voice of the Customer (VOC) technology.  Known as Survey 360, this is an automated real-time survey application which transforms the voices of your customers and your people into valuable and actionable insight. More

 

hand pressing social media buttonsVoice of the Operation

The Voice of the Operation is exactly that, it’s about understanding the characteristics of your operation both customer facing and non-customer facing and how they impact on customer satisfaction, loyalty, recommendation and future behaviour. More

 

Manager briefing office staffCustomer Driven Quality

We can help you align the internal view of call quality with the customer view, creating quality measures that matter.  Moving from long tick box forms to assessment of the key characteristics of a great call. More

 

Benchmarking Small imageBenchmarking

InsightNow’s benchmarking solutions make data collection easier and less resource intensive, providing sophisticated analysis and reporting tools to enable our clients and partners to run cost-effective benchmark programmes – all from within the single environment of the InsightNow Benchmark Portal. More

 

Whilst all of these services can run independently and offer new insights into your customer experience and your operational capability, a combination of all or some will give you a very deep and joined up view of your organisation, looking “outside-in” from the customer’s perspective and from the “inside-out” from the operational perspective.