So customers really receive what you’ve promised them? What are they really telling you about the alignment between customers, partners, employees & your service offering?
Our ambition is to use the customer and employee voices to provide a direct line of sight between strategic intent and the delivered customer experience. We make this connection via an Executive Dashboard that shows what your customers are saying and feeling about your products and services in real-time. The dashboard is intuitive and requires no training and uses real world customer and employee comments to identify the gaps and opportunities to consistently deliver your aspirational customer experience. Because its real-time the currency of the information is more valuable and there is no opportunity for massaging of the messages to reflect corporate or political sensitivities. Our Executive Dashboard will keep you honest by connecting you directly to what your customers are saying – both good and bad – across all your interaction channels including social media.