Easy to say but hard to do; improving customer loyalty is one of the challenges for any and every business.
Whether the aim is increasing customer spend or reducing churn or even spotting customers at the point at which they are about to churn the challenge is identifying the changes which will have real business impact and knowing in advance what that improvement will look like.
This is where Insight Now spend most of their time with clients. Whether it be understanding exactly which processes do and don’t work by using our Sentiment Analysis tool or by doing real time service recovery so that customers who are thinking about leaving can be saved before they start the cancellation process our platform and processes can do wonders for your understanding of how to improve loyalty.
Of course we measure customer loyalty and promoter scores but the real challenge is always the so what. Talk to us about what this might mean for you.